1. Introduction

Rent Vibe ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our peer-to-peer rental marketplace ("the Platform").

2. Information We Collect

Account Information: Name, email address, and authentication credentials when you register.

Profile Information: Contact details (phone number, location, bio) that you voluntarily provide.

Public Profile Information: Your display name, profile photo, listings, ratings, reviews, trust badges, verification status, and the month you joined. This information appears on a public member profile that is visible to other users and to visitors who are not signed in, and may be indexed by search engines. Your email address and phone number are masked on that profile; full contact details are shared with another member only after you have completed a rental with them.

Listing & Booking Data: Item details, rental dates, pricing, and transaction history.

Messages: Content of conversations between users through the Platform's messaging system.

Identity Verification: If you choose to verify your identity, we process your ID document through automated analysis. We do not store full identification documents.

Tax Information: W-9 form data including legal name, business name, tax classification, address, and the last four digits of your TIN. We do not collect or store full TINs.

Security & Fraud-Prevention Data: When you use the Platform, we automatically log activity events (such as sign-ins, listings, bookings, disputes, and payment outcomes) and may collect your IP address and a hashed device fingerprint derived from browser and device characteristics. This data is used solely to detect fraud, prevent abuse, and protect the community.

3. How We Use Your Information

We use your information to:

• Facilitate rentals, bookings, and payments between users
• Verify user identity and enhance platform trust
• Comply with tax reporting obligations
• Send notifications about bookings and messages
• Send saved-search alerts for searches you choose to save, if you enable them
• Review and monitor messages sent through the Platform on a sampling basis to prevent fraud, enforce our Terms, and detect attempts to arrange off-platform payments
• Fulfill your requests for digital downloads (such as signed rental agreement PDFs)
• Deliver booking confirmations, review reminders, and other transactional emails related to your rentals
• Provide customer support and resolve disputes
• Detect and prevent fraud, abuse, and suspicious activity, including through automated risk scoring and device/IP analysis
• Improve and maintain the Platform

4. Payment Processing

Payments are processed through Stripe. Rent Vibe does not store your full credit card or payment details. Stripe's privacy policy governs the handling of your payment information. Sales tax, where applicable, is calculated and collected automatically by Stripe Tax at checkout based on the renter's location and our tax registrations.

5. Third-Party Service Providers (Sub-processors)

We share your personal information with trusted third-party service providers to automate our workflows, host data, and process payments. Specifically, we use:

• A workflow automation provider to orchestrate our data pipelines — including generating and delivering signed rental agreement PDFs and sending review reminders after a rental is completed.
• An email delivery provider to send booking confirmations, signed rental agreement PDFs, and other transactional messages you request through the Platform.
• Stripe to process payments, place and release security deposit holds, and calculate sales tax at checkout.
• DIDIT, an identity verification provider, to perform know-your-customer (KYC) checks — including scanning a government-issued photo ID and capturing a matching biometric selfie — for renters booking high-risk or high-value items, housing rentals, and users seeking a verified badge on their profile. The provider collects and processes your identification documents and biometric data on its secure hosted verification page; Rent Vibe receives only the verification result and does not store the underlying documents.
• Truvi, a damage-protection and guest-screening provider, to screen guests for certain bookings and to support the damage waiver program that protects owners against property damage claims arising from a rental. To perform screening, we share the booking details together with the Renter's name and contact information with Truvi, and the Renter is directed to a Truvi verification link to complete it.

Your name and email address are processed by these providers to fulfill your requests for digital downloads (PDFs), manage booking confirmations, deliver transactional content, and analyze the performance of our communications. Each provider processes data in accordance with its own terms and privacy policy.

6. Identity Verification and Biometric Data Processing

To protect our community, prevent property theft, and comply with standard platform regulations, Rent Vibe partners with a third-party identity verification provider to perform know-your-customer (KYC) checks.

What We Collect: When renting high-risk or high-value items (such as houses, real estate, vehicles, or specific electronics), or when you choose to verify your identity for a profile trust badge, you will be redirected to our provider's secure verification page. You will be required to provide a valid government-issued ID card, passport, or driver's license, alongside a live biometric selfie photograph.

How We Process Data: Our verification provider automatically extracts information from your ID document and maps your facial geometry to confirm that the person holding the ID matches the document photo. This biometric data is processed securely by our provider and is never stored directly on Rent Vibe's internal application servers. Rent Vibe receives only the verification result (Approved, pending, or declined) and does not access, store, or retain your underlying identification documents or biometric data.

Data Retention: Identity documents and associated biometric verification reports are retained securely by our verification provider in accordance with their own retention policy and privacy policy. Rent Vibe does not store the underlying documents. By submitting to identity verification, you consent to our provider's processing of your personal data as described in their privacy policy.

Admin Review and Override. In certain cases, a verification result may be flagged for manual review by Rent Vibe's administrative team. Administrators may review the provider's verdict and, where appropriate, manually override a decision to approve or deny a verification. Any such override is recorded with the reviewer's name, notes, and timestamp for audit purposes.

7. Data Sharing

We share limited information between Listers and Renters (such as names and listing details) necessary to complete rentals. We may disclose information to third parties when required by law, court order, or to protect our rights and safety. We do not sell your personal information to third parties.

Public content. Information you choose to publish — your display name, profile photo, listings, public questions and answers, and public reviews — is visible to other users and to visitors who are not signed in, may be indexed by search engines, and may travel with a link someone shares outside the Platform. Your email address and phone number are masked on your public profile, and full contact details become visible to another member only after you have completed a rental with them. Please do not post personal contact information, home addresses, or property access codes in public fields.

Guest screening. For bookings enrolled in screening, we share the Renter's name, contact details, and booking information with Truvi so that it can complete the screening, and we receive the screening result.

Messages. Messages sent through the Platform are stored so both parties can see the conversation and so we can investigate disputes and claims. We may review messages on a sampling basis for safety, fraud prevention, enforcement, and to detect attempts to arrange payments outside the Platform, as described in our Terms of Service.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information. Sensitive data such as TINs are truncated to the last four digits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Fraud Prevention and Account Security. We maintain an automated fraud-detection system that records security and activity events and assigns risk scores based on factors such as new-account activity velocity, repeated payment failures, repeated disputes, and the same device or IP address appearing across multiple accounts. Accounts flagged by these systems may be suspended, restricted, or terminated, and suspicious activity may be reported to law enforcement or insurance providers as described in our Terms of Service.

9. Data Retention

We retain your information in our primary database for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Tax-related records (including W-9 data and transaction records) may be retained as required by applicable tax laws.

Automation partner retention. While your information is stored in our primary database until you delete your account, data passing through our automation partner, Make.com, is temporarily cached and securely deleted within 30 days after successful workflow execution, unless specific logs are actively enabled for troubleshooting. Email delivery metadata processed by Resend is retained only as long as needed to confirm delivery and troubleshoot failures, in accordance with Resend's retention policy.

10. Your Rights and Opt-Out

You may access, update, or correct your profile information through your account settings. You may request deletion of your account at any time by opening Account Settings → Delete account, which permanently removes your listings, bookings, conversations, reviews, and associated content (subject to our obligation to retain certain records for legal or tax purposes).

Communication preferences and unsubscribe. We send transactional emails tied to your account and your rentals — such as booking confirmations, signed rental agreement deliveries, pre-rental reminders, and review reminders — which cannot be unsubscribed from while you maintain an account, because they are necessary to complete and service a rental. We also send account and product emails, such as welcome and re-engagement messages, and saved-search alerts for searches you choose to save. Optional emails can be turned off at any time in the app, and promotional or marketing emails, where offered, include a "Unsubscribe" link at the bottom that instantly halts further promotional sends. You are responsible for keeping your email address current.

Request data deletion. You may request complete deletion of your personal data from our connected systems — including data cached by Make.com and Resend — by contacting our designated privacy email at privacy@gorentvibe.com. We will process verified deletion requests within 30 days, except where retention is required by law.

11. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on the Platform. Continued use after changes constitutes acceptance.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@gorentvibe.com or through the Platform's Contact Us page.