Trust & Safety
How Rent Vibe keeps every rental secure.
Identity verification (KYC)
Security deposit holds
Secure Stripe payments
Dispute resolution
Community standards
Fraud detection
Identity Verification
High-risk rentals (electronics, vehicles, heavy equipment, and high-value items) require government ID and a live selfie check through our partner DIDIT before booking is confirmed. Housing stays may also be screened through Truvi. Rent Vibe never stores your raw ID documents.
Security Deposit Holds
A temporary authorization hold (not a charge) is placed on your card at checkout and released automatically 24 hours after the scheduled return date if no valid claim is filed. For housing, choose a $300 deposit hold or a $45 damage waiver at checkout.
Secure Payments
All payments run through Stripe with PCI-compliant processing and AI-powered fraud screening (Stripe Radar). Off-platform payments are prohibited and lead to automatic account suspension.
Dispute Resolution
If a lister files a damage claim, the renter can respond with evidence. Rent Vibe reviews photos, handover checklists, and messages, then resolves the claim. Either party can escalate for additional review.
Fraud Detection
We log activity signals (new-account velocity, repeated payment failures, repeated disputes, and shared device or IP across accounts) and use automated risk scoring to flag suspicious accounts for review or suspension.
Community Standards
Accounts with an average rating below 2.0 stars across at least 3 reviews are automatically locked. Top Owner and Trusted Renter badges reward consistently positive feedback.
Have a safety question? Contact Support